Privacy Policy for https://steam-cleaning.storysurge.net
Introduction
Welcome to the online hub of Steam Cleaning! We are dedicated to delivering exceptional cleaning services while upholding the highest standards of privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the handling of your personal information, ensuring transparency and compliance with global data protection regulations.
Scope
This policy covers all aspects of our digital presence, including but not limited to:
- Our official website at https://steam-cleaning.storysurge.net
- Mobile applications and online services provided by Steam Cleaning
- Any interactive features or tools accessible through our platform
- Content and interactions on linked websites that fall under this Privacy Statement
Please be informed that this policy does not extend to third-party platforms, apps, or services accessed via external links on our site. These entities have their own privacy policies, and we encourage you to review them before engaging with their services.
Processing Activities
Your interactions with Steam Cleaning as a registered user or website visitor trigger various data processing activities, which include:
- Account Management: Creating and managing your user account, including personal profile details.
- Service Access: Providing access to our applications, software, and online tools.
- Communication: Sending newsletters, promotional emails, SMS alerts, or making phone calls for customer support purposes.
- Data Collection: Gathering information essential for delivering services and improving our offerings.
Personal Data Collection
We collect diverse categories of personal data to enhance your experience and streamline our operations:
- Account Information: Your name, username, email address, and password (hashed and encrypted).
- Payment Details: Credit/debit card numbers, expiration dates, and billing addresses for transaction processing.
- Financial Data: Banking information may be collected for direct debits or refunds.
- Purchase History: Records of your orders, including products purchased, quantities, and order dates.
- Mobile Device IDs: Unique identifiers from your mobile device to personalize our app experience.
- Location Data: Information about your geographical location, used for service routing and local promotions.
- Feedback and Reviews: Your comments, ratings, and reviews help us improve our services.
- Social Media Profiles: Data from social media platforms when you choose to connect with us through these channels.
- Product Preferences: Information about your cleaning product choices and preferences.
We acquire this data through direct user input, secure server logs, and automated tracking technologies. Third-party payment processors ensure financial information is transmitted securely and in compliance with PCI DSS standards.
Cookies and Tracking Technologies
Steam Cleaning employs cookies and similar tracking tools to enhance user experience:
- Strictly Necessary Cookies: These enable core functionalities like login, session management, and security.
- Preference Cookies: Remember your settings, language choices, and display preferences.
- Analytics Cookies: Track website usage, gather analytics data, and measure performance.
Users can exercise control over non-essential cookies through our built-in Cookie Manager, allowing you to customize your tracking preferences.
Data Retention and Deletion
We follow strict retention policies to ensure data is stored only as long as necessary:
- Personal data related to service provision and customer support is retained for the duration of your active account or until specific legal obligations require its preservation.
- Once the purpose of data collection is fulfilled, we securely delete or anonymize the information to protect your privacy.
Security Measures
The security of your personal data is paramount, and we implement robust measures:
- Encryption: All sensitive data is transmitted and stored using encryption protocols to safeguard against unauthorized access.
- Secure Third-Party Processing: We engage reputable partners for specific tasks, ensuring they comply with strict privacy standards.
- Regular Audits: Our security practices are regularly reviewed and updated to address emerging threats.
Children’s Privacy
Steam Cleaning does not intentionally collect or store personal data from children under the age of 18. If you believe we have collected such information by mistake, please contact us immediately, and we will take prompt action to rectify it.
Your Rights (depending on your location)
As a valued user, you possess various rights regarding your personal data:
- Access: Request access to the personal information we hold about you.
- Rectification: Ask for corrections if your data is inaccurate or incomplete.
- Erasure (Right to be Forgotten): Demand the deletion of your data under certain circumstances.
- Restriction: Limit the processing of your data for specific purposes.
- Data Portability: Receive your personal data in a structured, commonly used format.
- Objection: Object to the processing of your data for legitimate interests.
- Non-Discrimination: Be treated fairly without negative consequences for exercising your rights.
To exercise these rights or seek further clarification, please reach out to our dedicated privacy team via the contact details provided below. We are here to assist you.
Changes to Privacy Policy
We reserve the right to update this policy periodically to reflect evolving business practices and regulatory requirements. Any significant changes will be prominently displayed on our website, ensuring transparency.
Contact Information
For any inquiries, data-related requests (including access, correction, or deletion), or to unsubscribe from our communications:
Email: [email protected]
Address: Steam Cleaning, [Street Address], [City], [Postal Code]